Our Store Policies

Promo codes must be entered during checkout and cannot be added after an order is placed.

If an order is canceled because a coupon was not applied, a 5% restocking fee still applies.

Products are shipped within 3–4 business days after the order is received.

Shipping fees depend on order value and destination, with exact shipping costs shown during checkout. Shipping questions can be sent to support@imperialworkshop.com.

All items are covered by a 1-year limited warranty for defects in materials and workmanship, including electrical issues tied to manufacturing defects.

The policy excludes fried soundboards from high charging voltage, user-caused damage, normal cosmetic wear, broken blades handled case by case, and blown speakers caused by excessive programmed volume.

All returns must be postmarked within fourteen (14) days of the purchase date. Returned items must be in new and unused condition, with all original labels, tags, accessories, and packaging included.

To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns sent without prior authorization may not be accepted.

After receiving your RMA number, securely package the item in its original packaging and mail it to the address provided by our customer service team. Customers are responsible for all return shipping charges. We strongly recommend using a trackable and insured shipping method.

Once the returned item has been received and inspected, we will process the approved refund. Please allow at least seven (7) days from the date we receive the return for processing.

After the refund has been processed, it may take an additional three to five (3-5) business days to appear on your credit card statement, depending on your financial institution. You will receive an email notification once your return and refund have been processed.

If an order is canceled or returned, a non-negotiable 5% restocking fee will be deducted from the total amount paid for the order. This fee applies even when a cancellation request is submitted immediately after the order is placed.

We aim to dispatch orders within three to four (3-4) business days.

Our business days are Monday through Friday, excluding national holidays.

Once your order has been processed and is ready for shipment, you will receive a confirmation email containing the relevant order details and tracking information, when applicable.

Delivery times may vary depending on your location, selected shipping service, carrier delays, weather conditions, and other factors outside of our control. Please refer to your tracking information for the most current updates regarding your order.